privacy-policy

Promise Guard Support

Publisher: GoodUse Studios, Ontario, Canada
Effective and last updated: 21 August 2026
Support email: lrodeveloperr@gmail.com

Before contacting support

Confirm whether you are using iOS or Android.
Note the Promise Guard app version and operating-system version.
Restart the app and device.
Confirm that the app has the file or notification permission needed for the action you selected.
For purchase issues, confirm that the device is signed in to the store account used for purchase.

Purchase support

iOS: Use the app’s restore-purchase action and the Apple account used for the one-time unlock.
Android: Review subscription status in Google Play. Cancelling stops future renewal; uninstalling the app does not cancel a subscription.
Charges and refunds: Apple or Google controls store billing and refund decisions. Use the store’s purchase-history and support tools.

Record, report and backup support

Promise records are local-first. Support cannot view or recover their content from a GoodUse Studios server. Before replacing a device or uninstalling the app, create and safely retain a backup using the app’s available export function. Test important exports before relying on them. Keep backups secure because they may contain information you entered or attached.

When reporting a defect, describe the steps, expected result and actual result. A redacted screenshot can help. Do not send complete reports, identity documents, account numbers, passwords or confidential supporting files unless specifically necessary and safe.

Contact scope

Support can help with app operation and reproducible defects. It cannot provide legal advice, determine whether a provider breached a promise, contact a provider for you or guarantee recovery of deleted local data.