Support and Data Deletion for HVAC Restock
Effective: 6 September 2026
Applies to: HVAC Restock 1.0 for iPhone and iPad
1. Support contact
Email: lrodeveloperr@gmail.com
Postal address: 36 Zorra Street, Toronto (Etobicoke), Ontario M8Z 0G5, Canada
Include the App version/build, device model, iOS or iPadOS version, storefront, neutral error text and non-sensitive reproduction steps. Do not send screenshots containing inventory, CSV files, customer or employee information, credentials, payment-card details, or confidential operational records.
HVAC Restock has no customer account or GoodUse Studios inventory cloud. We cannot view, retrieve, edit, restore or remotely delete records held only on a device.
2. Export before deletion
If inventory rows are needed, use Settings → Export inventory CSV and save the file to an authorized location before deleting data. The CSV is not a complete backup: it does not preserve the activity history, reversals, onboarding state or App Store entitlement. Verify the exported file before relying on it and protect it at its destination.
3. Delete local App data
Open Settings → Delete all app data, review the warning and confirm. This deletes inventory items and activity held by the App on that device. A lifetime purchase remains associated with the eligible Apple Account and can be restored through Settings → Restore purchase.
Uninstalling the App removes App-contained data according to Apple platform behaviour. Neither action deletes CSV files already exported or shared, copies in device or iCloud backups, Apple’s transaction records, or support correspondence.
4. Delete external copies and backups
Delete exported CSV files from each Files location, cloud provider, message, email, recipient, external device or other destination. Manage Apple device and iCloud backups through Apple settings and account tools. GoodUse Studios cannot recall or remotely wipe those copies.
5. Restore purchase
Open Settings → Restore purchase while signed into the Apple Account that made the eligible purchase. Restoration requires Apple services and restores the entitlement only, not inventory data. For App Store payment, receipt or refund help, use Apple support or Report a Problem.
6. Privacy and security requests
For records held only on a device, use the local deletion controls above. For support, privacy or security correspondence actually held by GoodUse Studios, email lrodeveloperr@gmail.com from the same address where practical and state the request. We may verify identity or authority and may retain limited records where required for security, legal, tax, accounting or dispute purposes.
For a security report, send a non-sensitive description and safe reproduction steps. Do not include live business data, credentials, destructive payloads or sensitive personal information.